Refund & Returns Policy

We hope all OnCourt Online customers are happy with their purchase. On occasion for any reason, you might not be entirely satisfied. When this happens, you may return purchased goods to us for a full refund, store credit or an exchange.

Overview

Our refund and returns policy lasts 28 days. You must notify us via email of your intention to return goods within 28 days of receipt. If 28 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, and in its original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Products with obvious signs of use
• Any item not in its original condition, damaged or missing parts for reasons not due to manufacturer or installer error
• Any item returned more than 28 days after delivery

Refunds

Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit automatically applied to your original method of payment within 14 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank; there is often some processing time before a refund appears.

If you’ve done all of this and still haven’t received your refund, please contact us at info@oncourt.online.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be informed of the return.

Shipping & Returns

To return your product, please mail it to the address appropriate for where your order was placed:

You are responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it. Depending on where you live, the time for an exchanged product to reach you may vary. We recommend using a tracked service.

View our full Shipping & Delivery policy →

Your Statutory Rights

Nothing in this policy limits or excludes your statutory rights under applicable consumer protection legislation. EU consumers additionally benefit from a 14-day right of withdrawal under the Consumer Rights Directive 2011/83/EU. Our 28-day policy is more generous and does not restrict that right.

The EU Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr.

Need Help?

Contact us at info@oncourt.online for any questions related to refunds and returns.

Have questions? Visit the OnCourt Online FAQ →