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Shipping & Delivery

Delivery availability varies by country. We only ship to selected regions shown at checkout. If your country is not listed and you are planning a basketball court project, please contact us to discuss feasibility.

Modular Sports Surfaces

Court surfaces are shipped in packs ready for simple self-installation. Each court comes palletised, with numbered sheets and a layout map for reference. Residential orders are kerbside delivery.

Each modular sports court is custom-made to order, with production taking approximately 10-12 weeks from confirmed receipt of order. Delivery times vary by location. Once dispatched you will receive an update with your estimated arrival date and tracking, which becomes active after customs clearance in the destination country.

Within the EU, all duties are prepaid and deliveries are completed on a DDP (Delivered Duty Paid) basis, so EU orders carry no additional costs on arrival.

Basketball Hoops

If you are buying a court kit, the hoop and components are dispatched as soon as possible so they are ready to include in your sub-base construction. Basketball systems are delivered via Kerbside Delivery . Your order will be delivered to the kerb at the end of your driveway. This service does not include installation, assembly, or packaging removal.

Product Dispatch

Unless otherwise stated, all orders from OnCourt Online are shipped via trusted common carriers. Products are dispatched brand new and in good condition, as advertised.

Address Changes After Dispatch

If the shipping address is changed after the shipment has been picked up by the carrier, this constitutes a re-consignment and additional charges will apply.

Delivery Schedule

Deliveries are typically made Monday to Friday, between 08:00 and 18:00. Timings may vary depending on your location, the driver's route, and unforeseen factors such as traffic or weather delays.

Delivery Vehicle & Access

Retail orders are delivered via large goods vehicles (e.g. LGV/articulated lorry), and typically include a hydraulic tail lift. The driver is responsible for unloading the product and placing it kerbside. If additional delivery services are performed, you may be charged extra.

Please verify the delivery receipt carefully to ensure no additional services were performed. If they were, OnCourt Online reserves the right to pass on these charges.

If your location cannot be accessed by a large delivery vehicle (e.g. narrow roads, steep drives, gated communities), you may need to:

  • Collect your order from a local freight terminal, or
  • Arrange final delivery through a third-party courier

Delivery Signature & Inspection

A signature is required upon delivery. You must inspect the packaging before signing. If necessary, you may open the box to check the condition of contents, especially glass backboards, which are more vulnerable in transit.

If any part of the shipment appears damaged:

  • Do not refuse delivery.
  • Make clear notes on the delivery receipt describing the issue (e.g. “Backboard shattered at time of delivery”)
  • Take clear photos of the damage
  • Email the signed receipt and photos to our support team and we will send a replacement part immediately
  • In the meantime, continue with any setup steps that are unaffected (e.g. setting anchors and allowing concrete to cure)

Important: All items leave our warehouse brand new and undamaged. If damage is not reported on the delivery receipt, you release the carrier from liability and may not be able to claim compensation. Tempered glass does not crack; it shatters. If your backboard is broken, it will be in many small pieces, not cracked. For your protection, write “Subject to Inspection” next to your signature when signing for delivery.

Undeliverable Orders

If a shipment is returned as undeliverable or refused, a 20% restocking fee will apply, and you will be responsible for any original shipping costs.

Shipping & Customs (Non-EU Orders)

For all orders shipped outside the European Union:

  • Prices shown at checkout do not include local taxes, import duties, or customs clearance fees
  • You are the Importer of Record and are solely responsible for any such charges upon delivery
  • OnCourt Online does not collect or remit VAT/GST, import duties, or customs fees for non-EU destinations
  • If charges are refused or unpaid, this may result in delays, return, or abandonment of the shipment
  • OnCourt Online is not liable for any resulting costs or losses and will not refund shipping or product charges in these cases

By completing your purchase, you acknowledge and accept these conditions.

Smooth Delivery: Your 5-Step Checklist

When you order at oncourt.online, your hoop is delivered direct to the kerb, straight from our warehouse and off the truck, so you can start as soon as it lands.

1

Confirm Your Order

Look for an email with your order details and confirmation of dispatch.

2

Dispatch & Delivery Notification

You will receive confirmation of dispatch, including your prospective delivery timescale.

3

Make Room

MegaSlam systems weigh up to 340 kg. The shipping pallet takes up considerable space at kerbside, so plan where it will sit before delivery day.

4

Inspect Your Delivery

Check that the correct number of boxes are strapped to the pallet (every system arrives on one pallet with clearly numbered boxes). Minor dents or tears to outer boxes are normal. The systems are rugged and survive minor packaging damage.

5

Sign & Release

Sign the delivery receipt to release your system. If there is any visible damage, document it on the delivery sheet and take photos before signing. Accept the delivery and contact us immediately with photos, and we will expedite replacement parts.

Installation

Once your hoop is delivered, it is time to install. See our installation guides for step-by-step instructions.

Questions?

If you have any questions about your delivery, please get in touch and we will be happy to help.