Privacy Policy
Last updated: 28 Sept 2026
OnCourt EU BV ("OnCourt", "we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains what personal data we collect when you use oncourt.online (the "Site") or buy from us, how and why we use it, who we share it with, and the rights you have under the EU General Data Protection Regulation (GDPR).
1. Who we are (data controller)
| Field | Detail |
|---|---|
| Controller | OnCourt EU BV |
| Enterprise / VAT number | BE 0775.310.211 |
| Registered office | Mosten 13, 9160 Lokeren, Belgium |
| Website | oncourt.online |
| General contact | info@oncourt.online |
| Data-protection contact | scott@oncourt.online |
We decide how and why your personal data is processed, so we are the "controller" of that data under the GDPR.
2. What data we collect
- Identity and contact data — your name, email address, telephone number, and delivery and billing addresses.
- Order and transaction data — the products you order, the court designs and configurations you create, order values, delivery details, and records of your enquiries and correspondence with us.
- Payment data — payments are handled by our payment provider. We do not store your full card details; we retain only confirmation of payment and, where provided to us, the card type and last digits.
- Account data — where you create an account: your login details and any saved designs or quotes.
- Technical and usage data — IP address, device and browser type, and how you interact with the Site, collected through cookies and similar technologies (see our Cookie Policy).
- Marketing preferences — your consent to receive marketing and your contact preferences.
We collect this data when you make an enquiry, request a quote, place an order, design a court, contact us, subscribe to updates, or browse the Site.
3. How and why we use your data
| Purpose | Lawful basis (GDPR Art. 6) |
|---|---|
| Process and deliver your order; provide quotes and designs you request | Performance of a contract |
| Respond to enquiries and provide customer support | Contract / legitimate interests |
| Take payment and prevent fraud | Contract / legal obligation / legitimate interests |
| Meet tax, accounting and consumer-law obligations | Legal obligation |
| Send marketing about similar products (you can opt out at any time) | Consent, or legitimate interests for existing customers |
| Secure and improve the Site and understand how it is used | Legitimate interests / consent for non-essential cookies |
Where we rely on consent — for example marketing emails or non-essential cookies — you can withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
4. Who we share your data with
We share personal data only where necessary, and we do not sell it. Our service providers act on our instructions under a data-processing agreement.
| Provider | Purpose | Data shared |
|---|---|---|
| Vercel | Website hosting and delivery; privacy-friendly, cookieless page analytics | Technical and usage data; data submitted in transit |
| Supabase | Secure database for enquiries, quotes and orders | Contact, enquiry and order data |
| Sanity | Content management and image delivery | Limited account and technical data |
| Resend | Sending transactional and account emails | Your email address and message content |
| Stripe | Payment processing at checkout | Email, billing address and payment details (card data is handled by Stripe) |
| Anthropic | AI features, such as prioritising and helping us respond to enquiries | Enquiry contact name and message content |
| Upstash | Security and abuse prevention (rate limiting) | IP address, held transiently |
| Cloudflare Stream and YouTube | Embedded product and guide videos | Your IP address and viewing data when a video loads |
| Google reCAPTCHA | Protecting our forms against spam and abuse | IP address, device signals and a risk token |
| Google Gmail | Handling email correspondence about your enquiry | Email address and message content |
| Mapbox | Aerial imagery of your site when you use the site-plan feature (satellite map tiles) | Your IP address and the map area you view — the approximate location of the site you place a court on |
| Google Maps | Turning the address you type into a map location when you use the site-plan feature (geocoding) | The address you enter |
We also disclose data to professional advisers or authorities where legally required, and to a successor if our business is reorganised or sold.
5. International transfers
Some of the providers listed above are based in, or process data in, the United States or other countries outside the European Economic Area (EEA). Where personal data is transferred outside the EEA, we rely on an appropriate safeguard — a European Commission adequacy decision, or the Commission’s Standard Contractual Clauses together with any additional measures required.
6. How long we keep your data
We keep personal data only as long as necessary:
- Order, transaction and accounting records — for the period required by Belgian tax and accounting law (generally up to 10 years).
- Enquiries and quotes that do not lead to an order — normally up to 24 months.
- Account data and saved designs — while your account is active, then deleted or anonymised on request.
- Marketing data — until you unsubscribe or withdraw consent.
- Conversations with the assistant on our website or court designer — kept for 90 days. After that we remove personal details from them and keep the anonymised conversation to improve our help content.
7. Your rights
Under the GDPR you have the right to access your data; to have inaccurate data corrected; to have your data erased; to restrict or object to processing; to data portability; and to withdraw consent at any time. To exercise any of these, email scott@oncourt.online. We will respond within one month.
You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données, www.dataprotectionauthority.be) or the supervisory authority in your country of residence.
8. Cookies
The Site uses cookies and similar technologies. You control non-essential cookies through our cookie banner and the "Cookie settings" link in the footer. See our Cookie Policy for details.
9. Automated decision-making
We do not take decisions producing legal or similarly significant effects about you based solely on automated processing.
10. Changes to this Policy
We may update this Policy from time to time. The current version is always available at oncourt.online, with the date of the latest update shown below.
11. Contact us
For any question about this Policy or your personal data, contact OnCourt EU BV, Mosten 13, 9160 Lokeren, Belgium — scott@oncourt.online.