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Product Dispatch

Unless otherwise stated, all orders from OnCourt are shipped via trusted common carriers. Products are dispatched brand new and in good condition, as advertised. Basketball systems are delivered via Curbside Delivery, which means your order will be delivered to the curb at the end of your driveway. Please note this service does not include installation, assembly, or packaging removal.

Address Changes After Dispatch

If the shipping address is changed after the shipment has been picked up by the motor freight carrier it constitutes as a re-consignment and additional charges will be applicable.

Delivery Schedule

Deliveries are typically made Monday to Friday, between 08:00 and 18:00. Timings may vary depending on your location, the delivery driver’s route, and unforeseen factors such as traffic or weather delays.

Delivery Vehicle & Access

Retail orders are delivered via large goods vehicles (e.g., LGV/Articulated lorry), and typically include a hydraulic tail lift. The driver is responsible for unloading the product and placing it curbside. If additional delivery services are performed, you may be charged extra.

Please verify the delivery receipt carefully to ensure no additional services were performed. If they were, OnCourt reserves the right to pass on these charges.

Delivery Signature & Inspection

A signature is required upon delivery. You must inspect the packaging before signing. If necessary, you may open the box to check the condition of contents, especially glass backboards, which are more vulnerable in transit.

If any part of the shipment appears damaged:

• Do not refuse delivery.
• Make clear notes on the delivery receipt describing the issue (e.g., “Backboard shattered at time of delivery”).
• Take clear photos of the damage.
• Email the signed receipt and photos to our support team and we’ll send a replacement part immediately.

In the meantime, you can continue with any setup steps that are unaffected (e.g., setting anchors and allowing concrete to cure).

A signature is required for all deliveries. Receiver will be required to sign a delivery receipt and delivery will not occur without it.

Important Notes on Delivery

• All items leave our warehouse brand new and undamaged.
• If damage is not reported on the delivery receipt, you release the carrier from liability and may not be able to claim compensation.
• Tempered glass does not crack — it shatters. If your backboard is broken, it will be in many small pieces, not cracked.

For your protection, write “Subject to Inspection” next to your signature when signing for delivery.

Delivery Access

If your location cannot be accessed by a large delivery vehicle (e.g. narrow roads, steep drives, gated communities), you may need to:

• Collect your order from a local terminal, or
• Arrange final delivery through a third-party courier.

Undeliverable Orders

If a shipment is returned as Undeliverable or Refused, a 20% restocking fee will apply, and you will be responsible for any original shipping costs.