Tarne ja kohaletoimetamine

Toote väljasaatmine

Unless otherwise stated, all orders from OnCourt are shipped via trusted common carriers. Products are dispatched brand new and in good condition, as advertised. Basketball systems are delivered via Curbside Delivery, which means your order will be delivered to the curb at the end of your driveway. Please note this service does not include installation, assembly, or packaging removal.

Aadressi muutmine pärast lähetamist

Kui tarneaadressi muudetakse pärast seda, kui kaubaveoettevõte on saadetise kätte saanud, loetakse see ümberlähetamiseks ning rakenduvad lisatasud.

Delivery Schedule

Tarned toimuvad tavaliselt esmaspäevast reedeni, vahemikus 08:00–18:00. Ajad võivad varieeruda sõltuvalt teie asukohast, juhi marsruudist ja ettenägematutest teguritest, nagu liiklus või ilmastikuolud.

Tarnesõiduk ja juurdepääs

Jaemüügitellimused tarnitakse raskete kaubaveokitega (nt LGV/liigendveok) ning tavaliselt on kaasas hüdrauliline tagaluuk. Juht vastutab kauba mahalaadimise ja selle äärekivi äärde paigutamise eest. Kui osutatakse täiendavaid tarneteenuseid, võidakse rakendada lisatasusid.

Palun kontrollige hoolikalt saatelehte, et veenduda, et täiendavaid teenuseid ei osutatud. Kui need siiski osutati, jätab OnCourt endale õiguse need kulud edasi kanda.

Allkiri ja kontroll tarnimisel

Kohaletoimetamisel on vajalik allkiri. Pakend tuleb kontrollida enne allkirjastamist. Vajadusel võite avada kasti, et kontrollida sisu seisukorda, eriti klaasist tagalaudu, mis on transpordi ajal haavatavamad.

Kui mõni saadetise osa tundub olevat kahjustatud:

• Do not refuse delivery.
• Make clear notes on the delivery receipt describing the issue (e.g., “Backboard shattered at time of delivery”).
• Take clear photos of the damage.
• Email the signed receipt and photos to our support team and we’ll send a replacement part immediately.

In the meantime, you can continue with any setup steps that are unaffected (e.g., setting anchors and allowing concrete to cure).

A signature is required for all deliveries. Receiver will be required to sign a delivery receipt and delivery will not occur without it.

Important Notes on Delivery

• All items leave our warehouse brand new and undamaged.
• If damage is not reported on the delivery receipt, you release the carrier from liability and may not be able to claim compensation.
• Tempered glass does not crack — it shatters. If your backboard is broken, it will be in many small pieces, not cracked.

For your protection, write “Subject to Inspection” next to your signature when signing for delivery.

Delivery Access

If your location cannot be accessed by a large delivery vehicle (e.g. narrow roads, steep drives, gated communities), you may need to:

• Collect your order from a local terminal, or
• Arrange final delivery through a third-party courier.

Undeliverable Orders

If a shipment is returned as Undeliverable or Refused, a 20% restocking fee will apply, and you will be responsible for any original shipping costs.