{"id":10,"date":"2022-06-07T21:39:16","date_gmt":"2022-06-07T21:39:16","guid":{"rendered":"https:\/\/oncourt.online\/?page_id=10"},"modified":"2026-01-08T02:56:26","modified_gmt":"2026-01-08T02:56:26","slug":"devoluciones-de-rembolso","status":"publish","type":"page","link":"https:\/\/oncourt.online\/es\/refund-returns\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"<div class=\"gb-element-a4b81a66\"><div class=\"gb-container gb-container-16508648\"><div class=\"gb-inside-container\">\n\n<h1 class=\"gb-text\">Pol\u00edtica de devoluciones y reembolsos<\/h1>\n\n\n\n<p class=\"gb-headline gb-headline-a63af49e gb-headline-text\">Esperamos que todos los clientes de OnCourt est\u00e9n satisfechos con su compra. En ocasiones, por cualquier motivo, puede que no quedes completamente satisfecho. Cuando esto ocurre, puedes devolvernos los productos adquiridos para obtener un reembolso completo, cr\u00e9dito en tienda o un cambio.<\/p>\n\n\n\n<h2 class=\"gb-headline gb-headline-04e28294 gb-headline-text\">Resumen<\/h2>\n\n\n\n<p class=\"gb-headline gb-headline-5b665cdd gb-headline-text\">Nuestra pol\u00edtica de reembolsos y devoluciones tiene una duraci\u00f3n de 28 d\u00edas. Debe notificarnos por correo electr\u00f3nico su intenci\u00f3n de devolver los productos en un plazo de 28 d\u00edas desde su recepci\u00f3n. Si han pasado 28 d\u00edas desde su compra, no podemos ofrecerle un reembolso o cambio completo.<\/p>\n\n\n\n<p class=\"gb-headline gb-headline-69f3bcdd gb-headline-text\">Para poder realizar una devoluci\u00f3n, el art\u00edculo debe estar sin usar y en el mismo estado en que lo recibi\u00f3. Tambi\u00e9n debe estar en el embalaje original.<\/p>\n\n\n\n<p class=\"gb-headline gb-headline-23bde10c gb-headline-text\">Las superficies de la pista impresas o pintadas a medida est\u00e1n exentas de ser devueltas. <\/p>\n\n\n\n<p class=\"gb-headline gb-headline-1cc6618d gb-headline-text\">Para completar su devoluci\u00f3n, necesitamos un recibo o prueba de compra.<\/p>\n\n\n\n<p class=\"gb-headline gb-headline-cae31263 gb-headline-text\">No env\u00ede su compra al fabricante.<\/p>\n\n\n\n<p class=\"gb-headline gb-headline-a9909ab1 gb-headline-text\">Hay ciertas situaciones en las que s\u00f3lo se conceden reembolsos parciales:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Productos con signos evidentes de uso<\/li>\n\n\n\n<li>Cualquier art\u00edculo que no est\u00e9 en su estado original, est\u00e9 da\u00f1ado o le falten piezas por razones que no se deban a un error del fabricante o del instalador.<\/li>\n\n\n\n<li>Cualquier art\u00edculo que se devuelva m\u00e1s de 28 d\u00edas despu\u00e9s de la entrega<\/li>\n<\/ul>\n\n\n\n<h3 class=\"gb-headline gb-headline-b1c33d39 gb-headline-text\">Reembolsos<\/h3>\n\n\n\n<p class=\"gb-headline gb-headline-db2e4daa gb-headline-text\">Una vez recibida e inspeccionada su devoluci\u00f3n, le enviaremos un correo electr\u00f3nico para notificarle que hemos recibido su art\u00edculo devuelto. Tambi\u00e9n le notificaremos la aprobaci\u00f3n o el rechazo de su reembolso.<\/p>\n\n\n\n<p class=\"gb-headline gb-headline-211c62b8 gb-headline-text\">Si se aprueba la solicitud, se procesar\u00e1 su reembolso y se aplicar\u00e1 autom\u00e1ticamente un cr\u00e9dito a su tarjeta de cr\u00e9dito o m\u00e9todo de pago original, en un plazo de 14 d\u00edas.<\/p>\n\n\n\n<p class=\"gb-headline gb-headline-d56db316 gb-headline-text\"><b>Reembolsos tard\u00edos o inexistentes<\/b><\/p>\n\n\n\n<p class=\"gb-headline gb-headline-948f340b gb-headline-text\">Si a\u00fan no has recibido el reembolso, primero comprueba de nuevo tu cuenta bancaria. Ponte en contacto con la compa\u00f1\u00eda de tu tarjeta de cr\u00e9dito, puede pasar alg\u00fan tiempo antes de que se contabilice oficialmente tu reembolso. A continuaci\u00f3n, p\u00f3ngase en contacto con su banco. A menudo hay un tiempo de procesamiento antes de que se contabilice el reembolso.<\/p>\n\n\n\n<p class=\"gb-text gb-text-3b0fbb5a\">Si ha hecho todo esto y todav\u00eda no ha recibido su reembolso, p\u00f3ngase en contacto con nosotros en info@oncourt.online.<\/p>\n\n\n\n<h3 class=\"gb-headline gb-headline-b446ed2a gb-headline-text\">Regalos<\/h3>\n\n\n\n<p class=\"gb-headline gb-headline-9108d094 gb-headline-text\">Si el art\u00edculo estaba marcado como regalo cuando se compr\u00f3 y se envi\u00f3 directamente a usted, recibir\u00e1 un cr\u00e9dito de regalo por el valor de su devoluci\u00f3n. Una vez recibido el art\u00edculo devuelto, se le enviar\u00e1 por correo un certificado de regalo.<\/p>\n\n\n\n<p class=\"gb-headline gb-headline-5d3cf727 gb-headline-text\">Si el art\u00edculo no estaba marcado como regalo en el momento de la compra, o si la persona que hizo el regalo se envi\u00f3 a s\u00ed misma para d\u00e1rselo a usted m\u00e1s tarde, enviaremos un reembolso a la persona que hizo el regalo y se le informar\u00e1 de la devoluci\u00f3n.<\/p>\n\n\n\n<h3 class=\"gb-headline gb-headline-ae81b763 gb-headline-text\">Env\u00edos y devoluciones<\/h3>\n\n\n\n<p class=\"gb-headline gb-headline-fdc80127 gb-headline-text\">Para devolver el producto, debe enviarlo por correo a <\/p>\n\n\n\n<p class=\"gb-headline gb-headline-7d98ac82 gb-headline-text translation-block\"><strong>Productos comprados en el Reino Unido e Irlanda<\/strong>: Unit 11 Stonefield Park, Martins Lane, Chilbolton, Stockbridge SO20 6AL<\/p>\n\n\n\n<p class=\"gb-headline gb-headline-b68103aa gb-headline-text translation-block\"><strong>Productos comprados en la Europa continental<\/strong>: OnCourt EU, Industriepark-West 43, 9100, Sint-Niklass, Belgium<\/p>\n\n\n\n<p class=\"gb-headline gb-headline-c4eac7e0 gb-headline-text\">Usted ser\u00e1 responsable de pagar sus propios gastos de env\u00edo para devolver su art\u00edculo. Los gastos de env\u00edo no son reembolsables. Si recibe un reembolso, el coste del env\u00edo de devoluci\u00f3n se deducir\u00e1 de su reembolso.<\/p>\n\n\n\n<p>Dependiendo de su lugar de residencia, el tiempo que puede tardar en llegar su producto intercambiado puede variar.<\/p>\n\n\n\n<p class=\"gb-text-874a6c8e\"><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 256 256\" fill=\"currentColor\"><path d=\"M221.66,133.66l-72,72a8,8,0,0,1-11.32-11.32L196.69,136H40a8,8,0,0,1,0-16H196.69L138.34,61.66a8,8,0,0,1,11.32-11.32l72,72A8,8,0,0,1,221.66,133.66Z\"><\/path><\/svg><\/span><span class=\"gb-text\"><strong><em><a href=\"https:\/\/oncourt.online\/es\/envio-entrega\/\">Informaci\u00f3n de env\u00edo y entrega de OnCourt<\/a><\/em><\/strong><\/span><\/p>\n\n\n\n<h3 class=\"gb-headline gb-headline-df42cdb6 gb-headline-text\">\u00bfNecesita ayuda?<\/h3>\n\n\n\n<p class=\"translation-block\"><a href=\"https:\/\/oncourt.online\/es\/contactar-con\/\" target=\"_self\">Cont\u00e1ctanos<\/a> en info@oncourt.online\n para consultas relacionadas con devoluciones y reembolsos.<\/p>\n\n\n\n<p class=\"gb-text-41c0004e\"><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 256 256\" fill=\"currentColor\"><path d=\"M221.66,133.66l-72,72a8,8,0,0,1-11.32-11.32L196.69,136H40a8,8,0,0,1,0-16H196.69L138.34,61.66a8,8,0,0,1,11.32-11.32l72,72A8,8,0,0,1,221.66,133.66Z\"><\/path><\/svg><\/span><span class=\"gb-text\">\u00bfTiene preguntas? <strong><em><a href=\"https:\/\/oncourt.online\/es\/basketball-court-faq\/\">Visita las preguntas frecuentes de OnCourt<\/a><\/em><\/strong><\/span><\/p>\n\n<\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p> ... <a title=\"Pol\u00edtica de devoluciones y reembolsos\" class=\"read-more\" href=\"https:\/\/oncourt.online\/es\/refund-returns\/\" aria-label=\"Leer m\u00e1s sobre Refund and Returns Policy\">Leer m\u00e1s<\/a><\/p>","protected":false},"author":2,"featured_media":6877,"parent":0,"menu_order":25,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":{"0":"post-10","1":"page","2":"type-page","3":"status-publish","4":"has-post-thumbnail","6":"infinite-scroll-item","7":"no-featured-image-padding","8":"resize-featured-image"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refund and Returns Policy - OnCourt Online<\/title>\n<meta name=\"description\" content=\"OnCourt Online refunds and returns policy. 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